Privacy policy

PRIVACY POLICY (INDIA)

Last Updated: March 11, 2026

At Rithanya Agro Food ("we," "us," or "our"), we are committed to protecting your privacy and personal information in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. INFORMATION WE COLLECT

Personal Information:

  • Name, email address, mobile number
  • Shipping and billing address
  • Payment information (processed securely through payment gateways)
  • PAN number (if required for tax purposes on large orders)
  • GST number (for business customers)
  • Order history and preferences

Automatically Collected Information:

  • IP address, browser type, device information
  • Website usage data and cookies
  • Location data (based on IP address)

2. HOW WE USE YOUR INFORMATION

  • Process and fulfill orders
  • Send order confirmations via SMS and email
  • Handle customer service inquiries
  • Send promotional offers (with your consent)
  • Comply with Indian tax laws (GST, Income Tax)
  • Prevent fraud and ensure security
  • Improve our products and services

3. LEGAL BASIS FOR PROCESSING (INDIA)

We process your data based on:

  • Consent: When you provide information voluntarily
  • Contract Performance: To fulfill your orders
  • Legal Obligation: Compliance with GST, Income Tax Act, and other Indian laws
  • Legitimate Interest: Business operations and fraud prevention

4. DATA SHARING

We do not sell your personal information. We may share data with:

Service Providers in India:

  • Payment gateways (Razorpay, Paytm, PhonePe, etc.)
  • Courier services (Delhivery, Blue Dart, India Post, etc.)
  • SMS and email service providers
  • Cloud hosting providers

Shopify (International): Our store is hosted on Shopify Inc. (Canada/USA). Your data is stored on Shopify's secure servers. By using our website, you consent to the transfer of your data outside India.

Government Authorities: We may disclose information to Indian government authorities, tax departments, or law enforcement when required by law.

5. DATA STORAGE AND SECURITY

  • Data is stored on secure servers (Shopify's infrastructure)
  • We use SSL encryption for data transmission
  • Payment information is processed through PCI-DSS compliant gateways
  • Access to personal data is restricted to authorized personnel only
  • Regular security audits and monitoring

6. DATA RETENTION

  • Order Records: 7 years (as per Indian tax and accounting laws)
  • Customer Accounts: Until you request deletion
  • Marketing Data: Until you unsubscribe
  • GST/Tax Records: As required by Indian tax authorities

7. YOUR RIGHTS UNDER INDIAN LAW

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update incorrect or incomplete information
  • Deletion: Request deletion of your data (subject to legal requirements)
  • Withdraw Consent: Opt out of marketing communications
  • Complaint: File a complaint with us or relevant authorities

To Exercise Your Rights:

  • Email: sudhir.kumar5@outlook.com
  • Phone: +919870432989
  • Address: H. No.-265, C-Block, Gali No.-7, Indraprastha Colony, Burari, Delhi-110084

8. COOKIES

We use cookies to enhance your experience. You can disable cookies in your browser settings, but this may affect website functionality.

9. GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000, we have appointed a Grievance Officer:

Name: Sudhir Kumar Email: ksudhir286@gmail.com Phone: 9870432989 Address: H. No.-265, C-Block, Gali No.-7, Indraprastha Colony, Burari, Delhi-110084

The Grievance Officer will respond to complaints within 30 days.

10. CONTACT INFORMATION

Rithanya Agro Food

  • Email: sudhir.kumar5@outlook.com
  • Phone: 9870432989
  • Address: H. No.-265, C-Block, Gali No.-7, Indraprastha Colony, Burari, Delhi-110084
  • GSTIN: