Refund policy

REFUND AND RETURN POLICY (INDIA)

Last Updated: March 11, 2026

Return Eligibility (30 Days)

You may return products within 30 days of delivery if:

  • Product is damaged or defective
  • Wrong product delivered
  • Product is past expiry date
  • Seal is broken or tampered (during transit)

Non-Returnable:

  • Opened or used products (FSSAI food safety regulations)
  • Products with customer-broken seals
  • Orders returned after 30 days

How to Return:

  1. Contact us within 48 hours of delivery
  2. Email sudhir.kumar5@outlook.com with:
    • Order number
    • Photos of the product and packaging
    • Description of the issue
  3. Wait for approval (1-2 business days)
  4. Return the product as per our instructions

Return Shipping:

  • Our Fault (damaged/defective/wrong item): We arrange reverse pickup at no cost
  • Customer Preference: Customer pays return shipping (where applicable)

Refund Process:

Refund Timeline:

  • Refunds processed within 5-7 business days after receiving returned product
  • Refund credited to original payment method
  • Bank processing time: 5-10 business days

Refund Amount:

  • Full Refund: Product cost + shipping (if our fault)
  • Partial Refund: Product cost only (if customer preference)

Refund Methods:

  • Original payment method (UPI, Credit/Debit Card, Net Banking)
  • Bank transfer (if original method unavailable)
  • Store credit (optional)

GST on Refunds: GST will be refunded as per the original invoice.

Damaged Products:

  • Do not open damaged packages
  • Take photos immediately
  • Contact us within 48 hours
  • We will send replacement or full refund

Cancellations:

Before Shipping:

  • Free cancellation if order not processed
  • Full refund within 3-5 business days

After Shipping:

  • Cannot be cancelled
  • Follow return process after delivery

Contact for Returns:

  • Email: sudhir.kumar5@outlook.com
  • Phone/WhatsApp: 9870432989
  • Business Hours: 08:00 AM to 08:00 PM IST